Re-installation of Software

The following instructions will guide you through the process of re-installing the RIVET application and the re-setting of your backup definitions.

Re-installing software

To prepare for re-installation, first close all programs to prevent any installation conflicts.

1. Contact rivetsupport@tiver.co.uk. We will either send you a CD or a link to download the software.

2. If downloading the software, click on the link and select 'Save'.

3. Save the file to your desktop.

4. When the download is complete select "Open ".

5. Follow the instructions on the wizard which is designed to make the installation process very simple. Select the "Next" button to start the installation process.

6. Please read the License Agreement, which details our Terms and Conditions of Service. You will need to select "Yes" to continue.

7. Please also read our Privacy Policy and once again you will need to select "Yes" to continue.

8. Select the Next button and the RIVET software files will now be installed.

9. To complete the installation, select the Finish button.

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Re-configuring software

1. Enter your username and password that you selected during your initial registration.
   Note: Please DO NOT select the Change Password button at this point.

2. If you use a standard dial up account to access the Internet (such as Freeserve, Demon, Virgin) check the box as indicated and select your dial up account from the pull down menu. The user name and password associated with the account will be automatically updated (provided they are stored in Windows).

3. If you have an always on connection (such as ADSL or Cable) then there is no need to check any of these boxes.

4. Select "Submit".

5. Select OK on the settings changed popup window.

If you encounter any problems while re-installing or re-configuring the RIVET application, please contact technical support by email at rivetsupport@tiver.co.uk

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Re-setting backup definitions

With the software re-installed you are now able to reset your backup definitions. Please see selecting data for backup for more details.

If you encounter any problems re-setting your backup definitions, please contact technical support by email at rivetsupport@tiver.co.uk.

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Restoring data

For more information on restoring your data please see restoring data.

If you encounter any problems restoring your data, please contact technical support by email at rivetsupport@tiver.co.uk.

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